Automation index
How much of a Agile coach’s job can AI already do?
A board and a stock retro come earlier. The team stopping the fake sprint do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Agile coach
24%
AI can already do 24% of this job.
#257 / 633
View rankingAgile coach
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Boards, metrics and the cadence design.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 40% | +6.4 |
The real retro and the elephant in the room.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 14% | +2.5 |
Train, unblock and the manager who will not let go.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 32% | +5.1 |
Scale, dependencies and fake agile.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
Conflict, power and not selling extra frameworks.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 18% | +3.2 |
That they stop faking it, and not inflating velocity.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 14% | +2.2 |
| Total | 100% | 24% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- retros
- agile cadence
- unblock teams
- flow metrics
- fake agile
- agile training
- dependencies
- velocity
Sources for this job· O*NET 13-1111.00· ESCO/ISCO 2421
IS WORK OVER?
Customer support agent
36%
#15 / 633
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222