Automation index
How much of a Aid worker’s job can AI already do?
A logframe comes earlier. Being there when it goes wrong, and doing no harm, do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Aid worker
23%
AI can already do 23% of this job.
#292 / 633
View rankingAid worker
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Forms, logframe and the indicators.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 44% | +7 |
The field, local partners and what the spreadsheet misses.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 14% | +2.5 |
Donor reports and the paperwork.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 32% | +5.1 |
Security, evacuation and the call to stay.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Community, conflict and not replacing the local.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 18% | +3.2 |
Do no harm and owning the project.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 12% | +1.9 |
| Total | 100% | 23% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- logframe
- field work
- justify projects
- local partners
- mission security
- aid indicators
- donor reports
- do no harm
Sources for this job· O*NET 21-1093.00· ESCO/ISCO 2635
IS WORK OVER?
Customer support agent
36%
#15 / 633
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222