Automation index
How much of a Air traffic controller’s job can AI already do?
Labels and alerts already help. Separating two aircraft in fog, and talking to both, is not something you hand off.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Air traffic controller
17%
AI can already do 17% of this job.
#598 / 643
View rankingAir traffic controller
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Plan sequences and read traffic forecasts.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 32% | +5.8 |
Strips, tickets and inter-unit coordination.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
Tactical control of aircraft on frequency.EstimateNo public source provides a precise figure. This is our estimate. | 22% | 6% | +1.3 |
Resolve conflicts, radio failures and weather.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 10% | +1.6 |
Train and supervise a controller under instruction.EstimateNo public source provides a precise figure. This is our estimate. | 14% | 12% | +1.7 |
Reports, incidents and shift fatigue.EstimateNo public source provides a precise figure. This is our estimate. | 14% | 15% | +2.1 |
| Total | 100% | 17% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- Plan sequences and read traffic forecasts
- Tactical control of aircraft on frequency
- Reports, incidents and shift fatigue
- controlador aereo
- air traffic
- atc
- torre de control
Sources for this job· O*NET 53-2021.00· ESCO/ISCO 3154
IS WORK OVER?
Customer support agent
36%
#15 / 643
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222