IS WORK OVER?

Automation index

How much of a Bank teller’s job can AI already do?

A count and a deposit come earlier. Spotting a bad note and serving the pension queue do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Bank teller

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Deposits, withdrawals, transfers and cashing up.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
Serve the window, identify the customer and manage queues.
Estimate

No public source provides a precise figure. This is our estimate.

18%22%+4
Sell simple products and update records.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Spot irregularities, notes and doubtful operations.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
Balance the till, audits and hand over to treasury.
Estimate

No public source provides a precise figure. This is our estimate.

16%18%+2.9
Rules, cash and liability for the window.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%28%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • count cash
  • serve the teller window
  • take deposits
  • balance the till
  • identify customers
  • spot fake notes
  • sell bank products
  • cash audit

Sources for this job· O*NET 43-3071.00· ESCO/ISCO 4211

IT support

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Estimate

No public source provides a precise figure. This is our estimate.

17%28%+4.8
Oversee the daily performance of computer systems.
Estimate

No public source provides a precise figure. This is our estimate.

15%28%+4.2
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Estimate

No public source provides a precise figure. This is our estimate.

14%28%+3.9
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Estimate

No public source provides a precise figure. This is our estimate.

13%55%+7.2
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Estimate

No public source provides a precise figure. This is our estimate.

8%28%+2.2
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Estimate

No public source provides a precise figure. This is our estimate.

7%12%+0.8
Confer with staff, users, and management to establish requirements for new systems or modifications.
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Enter commands and observe system functioning to verify correct operations and detect errors.
Estimate

No public source provides a precise figure. This is our estimate.

5%28%+1.4
Other less frequent tasks (weight estimated from frequency).
Estimate

No public source provides a precise figure. This is our estimate.

15%28%+4.2
Total100%30%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • characteristics of products
  • organisational structure
  • product comprehension
  • keep up to date on product knowledge
  • create solutions to problems
  • communicate with customers
  • manage staff
  • use ICT ticketing system
  • educate on data confidentiality
  • forecast workload

Sources for this job· O*NET 15-1232.00· ESCO/ISCO 3512

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