IS WORK OVER?

Automation index

How much of a Battery technician’s job can AI already do?

A BMS comes earlier. Diagnosing the module without setting the bank on fire do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Battery technician

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
BMS, SOH and the log.
Estimate

No public source provides a precise figure. This is our estimate.

16%32%+5.1
Module, the imbalance and the one that swells.
Estimate

No public source provides a precise figure. This is our estimate.

22%8%+1.8
Shop, isolation and not shorting.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Thermal, the fire and the protocol.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The vehicle, the warranty and not swapping blind.
Estimate

No public source provides a precise figure. This is our estimate.

16%18%+2.9
No fire, and the module right.
Estimate

No public source provides a precise figure. This is our estimate.

14%12%+1.7
Total100%19%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • BMS
  • SOH
  • modules
  • imbalance
  • swelling
  • isolation
  • thermal fire
  • battery warranty

Sources for this job· O*NET 17-3023.00· ESCO/ISCO 3113

Customer support agent

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Estimate

No public source provides a precise figure. This is our estimate.

17%28%+4.8
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Estimate

No public source provides a precise figure. This is our estimate.

15%55%+8.3
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Estimate

No public source provides a precise figure. This is our estimate.

13%55%+7.2
Check to ensure that appropriate changes were made to resolve customers' problems.
Estimate

No public source provides a precise figure. This is our estimate.

11%28%+3.1
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Estimate

No public source provides a precise figure. This is our estimate.

11%28%+3.1
Solicit sales of new or additional services or products.
Estimate

No public source provides a precise figure. This is our estimate.

11%28%+3.1
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Estimate

No public source provides a precise figure. This is our estimate.

9%28%+2.5
Refer unresolved customer grievances to designated departments for further investigation.
Estimate

No public source provides a precise figure. This is our estimate.

7%28%+2
Other less frequent tasks (weight estimated from frequency).
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Total100%36%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • customer insight
  • characteristics of products
  • customer service
  • guarantee customer satisfaction
  • communicate with customers
  • use databases
  • answer incoming calls
  • keep records of customer interaction
  • perform customer management
  • collect customer data

Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222

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