Automation index
Can AI do the work of a Cashier?
Today an AI or a robot can barely cover part of a shift. Pace, the physical space, and dealing with people still are the job.
It also does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Cashier
30%
AI or a robot can already do 30% of this job.
#37 / 103
View rankingCashier
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Receive payment by cash, check, credit cards, vouchers, or automatic debits.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 28% | +2.5 |
Issue receipts, refunds, credits, or change due to customers.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Greet customers entering establishments.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Answer incoming phone calls.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Compute and record totals of transactions.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 55% | +3.3 |
Request information or assistance, using paging systems.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Answer customers' questions, and provide information on procedures or policies.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 47% | 28% | +13.2 |
| Total | 100% | 30% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- customer service
- operate cash point
- use different communication channels
- apply numeracy skills
- process refunds
- ensure client orientation
- process payments
- provide customer follow-up services
- issue sales invoices
- manage theft prevention
Sources for this job· O*NET 41-2011.00· ESCO/ISCO 5230
IS WORK OVER?
Customer support agent
36%
#15 / 103
View rankingCustomer support agent
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source pins this saving. It is an estimate of the method. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222