IS WORK OVER?

Automation index

How much of a Cashier’s job can AI already do?

Today an AI or a robot can barely cover part of a shift. Pace, the physical space, and dealing with people still are the job.

This percentage does not predict how many people will lose their jobs.

Task comparison

Cashier

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Estimate

No public source provides a precise figure. This is our estimate.

9%28%+2.5
Issue receipts, refunds, credits, or change due to customers.
Estimate

No public source provides a precise figure. This is our estimate.

7%28%+2
Greet customers entering establishments.
Estimate

No public source provides a precise figure. This is our estimate.

7%28%+2
Answer incoming phone calls.
Estimate

No public source provides a precise figure. This is our estimate.

7%28%+2
Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Compute and record totals of transactions.
Estimate

No public source provides a precise figure. This is our estimate.

6%55%+3.3
Request information or assistance, using paging systems.
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Answer customers' questions, and provide information on procedures or policies.
Estimate

No public source provides a precise figure. This is our estimate.

5%28%+1.4
Other less frequent tasks (weight estimated from frequency).
Estimate

No public source provides a precise figure. This is our estimate.

47%28%+13.2
Total100%30%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • customer service
  • operate cash point
  • use different communication channels
  • apply numeracy skills
  • process refunds
  • ensure client orientation
  • process payments
  • provide customer follow-up services
  • issue sales invoices
  • manage theft prevention

Sources for this job· O*NET 41-2011.00· ESCO/ISCO 5230

IT support

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Estimate

No public source provides a precise figure. This is our estimate.

17%28%+4.8
Oversee the daily performance of computer systems.
Estimate

No public source provides a precise figure. This is our estimate.

15%28%+4.2
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Estimate

No public source provides a precise figure. This is our estimate.

14%28%+3.9
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Estimate

No public source provides a precise figure. This is our estimate.

13%55%+7.2
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Estimate

No public source provides a precise figure. This is our estimate.

8%28%+2.2
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Estimate

No public source provides a precise figure. This is our estimate.

7%12%+0.8
Confer with staff, users, and management to establish requirements for new systems or modifications.
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Enter commands and observe system functioning to verify correct operations and detect errors.
Estimate

No public source provides a precise figure. This is our estimate.

5%28%+1.4
Other less frequent tasks (weight estimated from frequency).
Estimate

No public source provides a precise figure. This is our estimate.

15%28%+4.2
Total100%30%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • characteristics of products
  • organisational structure
  • product comprehension
  • keep up to date on product knowledge
  • create solutions to problems
  • communicate with customers
  • manage staff
  • use ICT ticketing system
  • educate on data confidentiality
  • forecast workload

Sources for this job· O*NET 15-1232.00· ESCO/ISCO 3512

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