IS WORK OVER?

Automation index

How much of a Collections officer’s job can AI already do?

An ageing comes earlier. Collecting without breaking the client or letting the invoice die do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Collections officer

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Ageing, buckets and the call.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
Deal, the promissory note and the one who does not answer.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Legal, the formal notice and the one who hides.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Sales, credit and not selling to a debtor.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The default, the insolvency and not dressing the balance.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Collect, and not breaking the client.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • ageing
  • collection calls
  • promissory notes
  • formal notice
  • trade credit
  • defaults
  • debtors
  • buckets

Sources for this job· O*NET 43-3011.00· ESCO/ISCO 4214

Family therapist

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Genogram, the brief and the frame.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Session, the one who speaks for all and the one who stays quiet.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Conflict, the boundary and not taking sides.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The child, the loyalty and not using them as messenger.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
The referral, the risk and calling it in time.
Estimate

No public source provides a precise figure. This is our estimate.

18%18%+3.2
That they stay, and not taking sides.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%22%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • genogram
  • family frame
  • joint sessions
  • loyalties
  • not take sides
  • child-risk
  • refer
  • boundaries

Sources for this job· O*NET 21-1013.00· ESCO/ISCO 2635

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