IS WORK OVER?

Automation index

How much of a Collections officer’s job can AI already do?

An ageing comes earlier. Collecting without breaking the client or letting the invoice die do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Collections officer

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Ageing, buckets and the call.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
Deal, the promissory note and the one who does not answer.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Legal, the formal notice and the one who hides.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Sales, credit and not selling to a debtor.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The default, the insolvency and not dressing the balance.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Collect, and not breaking the client.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • ageing
  • collection calls
  • promissory notes
  • formal notice
  • trade credit
  • defaults
  • debtors
  • buckets

Sources for this job· O*NET 43-3011.00· ESCO/ISCO 4214

Valet

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Tag, keys and the bay map.
Estimate

No public source provides a precise figure. This is our estimate.

16%32%+5.1
Drive someone else’s, the tight car park and not marking it.
Estimate

No public source provides a precise figure. This is our estimate.

22%8%+1.8
The client already out and the car still downstairs.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Insurance, the knock and who pays.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The event, the rain and not losing a key.
Estimate

No public source provides a precise figure. This is our estimate.

16%18%+2.9
No mark, and the car on time.
Estimate

No public source provides a precise figure. This is our estimate.

14%12%+1.7
Total100%19%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • keep keys
  • park others’ cars
  • bay map
  • not mark
  • valet events
  • knock insurance
  • tight car park
  • return on time

Sources for this job· O*NET 53-6021.00· ESCO/ISCO 8322

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