Automation index
How much of a Copy editor’s job can AI already do?
A checker and a first pass come earlier. Keeping the author’s voice and not inserting a typo do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Copy editor
31%
AI can already do 31% of this job.
#32 / 623
View rankingCopy editor
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Spelling, agreement and consistency.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 52% | +9.4 |
Style, repetition and sentence rhythm.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 48% | +7.7 |
Queries to the author, grey areas and the house style.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
Second proofs, PDF and last-minute typos.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 22% | +4 |
Deadlines with publisher, layout and translation.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 18% | +2.9 |
Judgement, not over-rewriting, and the typo that remains.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 14% | +2.2 |
| Total | 100% | 31% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- copy-edit
- spelling and punctuation
- unify style
- catch typos
- house style
- second proofs
- author queries
- avoid over-editing
Sources for this job· O*NET 27-3041.00· ESCO/ISCO 2641
IS WORK OVER?
Customer support agent
36%
#15 / 623
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222