Automation index
How much of a Customer support agent’s job can AI already do?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Customer support agent
36%
AI can already do 36% of this job.
#15 / 623
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222
IS WORK OVER?
Carpenter
27%
#137 / 623
View rankingCarpenter
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Follow established safety rules and regulations and maintain a safe and clean environment.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Measure and mark cutting lines on materials, using a ruler, pencil, chalk, and marking gauge.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Shape or cut materials to specified measurements, using hand tools, machines, or power saws.EstimateNo public source provides a precise figure. This is our estimate. | 8% | 28% | +2.2 |
Assemble and fasten materials to make frameworks or props, using hand tools and wood screws, nails, dowel pins, or glue.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Build or repair cabinets, doors, frameworks, floors, or other wooden fixtures used in buildings, using woodworking machines, carpenter's hand tools, or power tools.EstimateNo public source provides a precise figure. This is our estimate. | 6% | 12% | +0.7 |
Study specifications in blueprints, sketches, or building plans to prepare project layout and determine dimensions and materials required.EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
Install structures or fixtures, such as windows, frames, floorings, trim, or hardware, using carpenters' hand or power tools.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 28% | +1.4 |
Verify trueness of structure, using plumb bob and level.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 28% | +1.4 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 45% | 28% | +12.6 |
| Total | 100% | 27% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- install locks
- work ergonomically
- apply proofing membranes
- cut insulation material to size
- use shims
- inspect construction supplies
- manipulate glass
- use measurement instruments
- apply insulation strips
- use safety equipment in construction
Sources for this job· O*NET 47-2031.00· ESCO/ISCO 7115