Automation index
Can AI do the work of a Customer support agent?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It does not predict how many jobs will disappear.
Task comparison
IS WORK OVER?
Customer support agent
36%
AI or a robot can already do 36% of this job.
#15 / 103
View rankingCustomer support agent
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source pins this saving. It is an estimate of the method. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222
IS WORK OVER?
Carpenter
27%
#72 / 103
View rankingCarpenter
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Follow established safety rules and regulations and maintain a safe and clean environment.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 28% | +2.5 |
Measure and mark cutting lines on materials, using a ruler, pencil, chalk, and marking gauge.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 28% | +2.5 |
Shape or cut materials to specified measurements, using hand tools, machines, or power saws.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Assemble and fasten materials to make frameworks or props, using hand tools and wood screws, nails, dowel pins, or glue.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Build or repair cabinets, doors, frameworks, floors, or other wooden fixtures used in buildings, using woodworking machines, carpenter's hand tools, or power tools.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 12% | +0.7 |
Study specifications in blueprints, sketches, or building plans to prepare project layout and determine dimensions and materials required.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Install structures or fixtures, such as windows, frames, floorings, trim, or hardware, using carpenters' hand or power tools.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Verify trueness of structure, using plumb bob and level.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 45% | 28% | +12.6 |
| Total | 100% | 27% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- install locks
- work ergonomically
- apply proofing membranes
- cut insulation material to size
- use shims
- inspect construction supplies
- manipulate glass
- use measurement instruments
- apply insulation strips
- use safety equipment in construction
Sources for this job· O*NET 47-2031.00· ESCO/ISCO 7115