Automation index
Can AI do the work of a Customer support agent?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It does not predict how many jobs will disappear.
Task comparison
IS WORK OVER?
Customer support agent
36%
AI or a robot can already do 36% of this job.
#15 / 103
View rankingCustomer support agent
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source pins this saving. It is an estimate of the method. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222
IS WORK OVER?
Driving instructor
27%
#76 / 103
View rankingDriving instructor
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Instruct students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 22% | +2 |
Monitor students' performance to make suggestions for improvement and to ensure that they satisfy course standards, training requirements, and objectives.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Adapt teaching methods and instructional materials to meet students' varying needs and interests.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 22% | +1.5 |
Assign and grade class work and homework.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Prepare students for further development by encouraging them to explore learning opportunities and to persevere with challenging tasks.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Enforce policies and rules governing students.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Observe students to determine qualifications, limitations, abilities, interests, and other individual characteristics.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 44% | 28% | +12.3 |
| Total | 100% | 27% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- teach class
- mark students
- lesson plans
- teach
- road traffic laws
- mechanical components of vehicles
- curriculum objectives
- guarantee students' safety
- control the performance of the vehicle
- monitor developments in field of expertise
Sources for this job· O*NET 25-3021.00· ESCO/ISCO 5165