Automation index
How much of a Customer support agent’s job can AI already do?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Customer support agent
36%
AI can already do 36% of this job.
#15 / 623
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222
IS WORK OVER?
Personal trainer
27%
#150 / 623
View rankingPersonal trainer
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Observe participants and inform them of corrective measures necessary for skill improvement.EstimateNo public source provides a precise figure. This is our estimate. | 12% | 28% | +3.4 |
Instruct participants in maintaining exertion levels to maximize benefits from exercise routines.EstimateNo public source provides a precise figure. This is our estimate. | 10% | 28% | +2.8 |
Offer alternatives during classes to accommodate different levels of fitness.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Teach proper breathing techniques used during physical exertion.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 22% | +2 |
Monitor participants' progress and adapt programs as needed.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Plan routines, choose appropriate music, and choose different movements for each set of muscles, depending on participants' capabilities and limitations.EstimateNo public source provides a precise figure. This is our estimate. | 8% | 28% | +2.2 |
Teach and demonstrate use of gymnastic and training equipment, such as trampolines and weights.EstimateNo public source provides a precise figure. This is our estimate. | 8% | 22% | +1.8 |
Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements.EstimateNo public source provides a precise figure. This is our estimate. | 8% | 28% | +2.2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 27% | 28% | +7.6 |
| Total | 100% | 27% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- demonstrate professional Pilates attitude
- manage fitness communication
- safely instruct about fitness
- identify customer objectives
- ensure safety of exercise environment
- analyse personal fitness information
- show professional responsibility
- provide fitness information
- prescribe exercises
- adapt Pilates exercises
Sources for this job· O*NET 39-9031.00· ESCO/ISCO 3423