Automation index
Can AI do the work of a Customer support agent?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It does not predict how many jobs will disappear.
Task comparison
IS WORK OVER?
Customer support agent
36%
AI or a robot can already do 36% of this job.
#15 / 103
View rankingCustomer support agent
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source pins this saving. It is an estimate of the method. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222
IS WORK OVER?
Personal trainer
27%
#74 / 103
View rankingPersonal trainer
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Observe participants and inform them of corrective measures necessary for skill improvement.EstimateNo public source pins this saving. It is an estimate of the method. | 12% | 28% | +3.4 |
Instruct participants in maintaining exertion levels to maximize benefits from exercise routines.EstimateNo public source pins this saving. It is an estimate of the method. | 10% | 28% | +2.8 |
Offer alternatives during classes to accommodate different levels of fitness.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 28% | +2.5 |
Teach proper breathing techniques used during physical exertion.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 22% | +2 |
Monitor participants' progress and adapt programs as needed.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 28% | +2.5 |
Plan routines, choose appropriate music, and choose different movements for each set of muscles, depending on participants' capabilities and limitations.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Teach and demonstrate use of gymnastic and training equipment, such as trampolines and weights.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 22% | +1.8 |
Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 27% | 28% | +7.6 |
| Total | 100% | 27% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- demonstrate professional Pilates attitude
- manage fitness communication
- safely instruct about fitness
- identify customer objectives
- ensure safety of exercise environment
- analyse personal fitness information
- show professional responsibility
- provide fitness information
- prescribe exercises
- adapt Pilates exercises
Sources for this job· O*NET 39-9031.00· ESCO/ISCO 3423