Automation index
How much of a Customer support agent’s job can AI already do?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Customer support agent
36%
AI can already do 36% of this job.
#15 / 623
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222
IS WORK OVER?
Welder
28%
#119 / 623
View rankingWelder
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Operate safety equipment and use safe work habits.EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
Melt and apply solder along adjoining edges of workpieces to solder joints, using soldering irons, gas torches, or electric-ultrasonic equipment.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 28% | +1.4 |
Weld components in flat, vertical, or overhead positions.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 28% | +1.4 |
Check grooves, angles, or gap allowances, using micrometers, calipers, and precision measuring instruments.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 28% | +1.4 |
Determine required equipment and welding methods, applying knowledge of metallurgy, geometry, and welding techniques.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 28% | +1.4 |
Align and clamp workpieces together, using rules, squares, or hand tools, or position items in fixtures, jigs, or vises.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 28% | +1.4 |
Select and install torches, torch tips, filler rods, and flux, according to welding chart specifications or types and thicknesses of metals.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 28% | +1.4 |
Recognize, set up, and operate hand and power tools common to the welding trade, such as shielded metal arc and gas metal arc welding equipment.EstimateNo public source provides a precise figure. This is our estimate. | 4% | 28% | +1.1 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 60% | 28% | +16.8 |
| Total | 100% | 28% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- technical drawings
- hydraulics
- pipeline coating properties
- types of pipelines
- isometric perspective
- cooperate with colleagues
- inspect pipelines
- use welding equipment
- operate welding equipment
- clear pipelines
Sources for this job· O*NET 51-4121.00· ESCO/ISCO 7212