Automation index
Can AI do the work of a Cybersecurity analyst?
Today an AI can already classify, reconcile, and prep a first close. The final call, and what goes to the tax office, still has a name on it.
It is not a prediction about the future of employment.
Task comparison
IS WORK OVER?
Cybersecurity analyst
32%
AI or a robot can already do 32% of this job.
#25 / 103
View rankingCybersecurity analyst
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Monitor use of data files and regulate access to safeguard information in computer files.EstimateNo public source pins this saving. It is an estimate of the method. | 14% | 28% | +3.9 |
Monitor current reports of computer viruses to determine when to update virus protection systems.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 55% | +7.2 |
Encrypt data transmissions and erect firewalls to conceal confidential information as it is being transmitted and to keep out tainted digital transfers.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 28% | +3.6 |
Modify computer security files to incorporate new software, correct errors, or change individual access status.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Confer with users to discuss issues such as computer data access needs, security violations, and programming changes.EstimateNo public source pins this saving. It is an estimate of the method. | 10% | 28% | +2.8 |
Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.EstimateNo public source pins this saving. It is an estimate of the method. | 10% | 28% | +2.8 |
Perform risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Coordinate implementation of computer system plan with establishment personnel and outside vendors.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 28% | +4.2 |
| Total | 100% | 32% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- computer forensics
- ICT network security risks
- ICT security standards
- cyber attack counter-measures
- query languages
- information confidentiality
- penetration testing tool
- manage IT security compliances
- gather data for forensic purposes
- provide ICT consulting advice
Sources for this job· O*NET 15-1212.00· ESCO/ISCO 2529
IS WORK OVER?
Customer support agent
36%
#15 / 103
View rankingCustomer support agent
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source pins this saving. It is an estimate of the method. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222