Automation index
How much of a Development cooperation officer’s job can AI already do?
An agreement and a frame come earlier. Aligning with the southern partner and not imposing the project do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Development cooperation officer
26%
AI can already do 26% of this job.
#212 / 623
View rankingDevelopment cooperation officer
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Agreements, alignment and the SDGs on the card.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 48% | +7.7 |
Follow-up, missions and reports to the agency.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 36% | +5.8 |
The local partner, the counterpart and the disagreement.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 16% | +2.9 |
Budget, currency and what stays in management.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
The context that shifts and reworking the approach.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 18% | +3.2 |
Not imposing, and accounting on both sides.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 14% | +2.2 |
| Total | 100% | 26% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- cooperation agreements
- align with SDGs
- agency reports
- southern partners
- monitoring missions
- hard-currency budget
- counterparts
- accountability
Sources for this job· O*NET 19-3094.00· ESCO/ISCO 2635
IS WORK OVER?
Customer support agent
36%
#15 / 623
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222