Automation index
How much of a Family support worker’s job can AI already do?
A household card comes earlier. Going into the home so the family gets through the day do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Family support worker
20%
AI can already do 20% of this job.
#472 / 633
View rankingFamily support worker
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
The intervention plan and case coordination.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 32% | +5.1 |
Home, hygiene, food and the child who misses school.EstimateNo public source provides a precise figure. This is our estimate. | 22% | 10% | +2.2 |
Teach routines without replacing the parent.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Reports, social services and the school.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
The row in the living room and getting out whole.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 18% | +2.9 |
The bond, and not making yourself indispensable.EstimateNo public source provides a precise figure. This is our estimate. | 14% | 12% | +1.7 |
| Total | 100% | 20% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- home intervention
- teach routines
- family hygiene
- reports to social services
- home support
- truant child
- intervention plan
- not replacing the family
Sources for this job· O*NET 21-1093.00· ESCO/ISCO 2635
IS WORK OVER?
Customer support agent
36%
#15 / 633
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222