Automation index
How much of a Freight forwarder’s job can AI already do?
A booking comes earlier. The box leaving and not sticking in customs do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Freight forwarder
28%
AI can already do 28% of this job.
#124 / 623
View rankingFreight forwarder
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Booking, freight and the B/L.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 52% | +9.4 |
Customs, HS and the entry.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 40% | +6.4 |
The client, the delay and the ship that will not wait.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Insurance, incidents and the claim.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
The consolidator, the slot and not overbooking.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 14% | +2.5 |
That it leaves, and not sticking in customs.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 12% | +1.9 |
| Total | 100% | 28% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- bookings
- bills of lading
- customs entry
- HS codes
- freight
- cargo insurance
- consolidate
- transit incidents
Sources for this job· O*NET 43-5011.00· ESCO/ISCO 3331
IS WORK OVER?
Customer support agent
36%
#15 / 623
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222