IS WORK OVER?

Automation index

How much of a Hotel concierge’s job can AI already do?

A booking and a map come earlier. A table at ten, and calming someone, do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Hotel concierge

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Bookings, maps and recommendations.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Desk, bags and difficult guests.
Estimate

No public source provides a precise figure. This is our estimate.

20%12%+2.4
Restaurants, tickets and transport.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Logs, shifts and front-desk coordination.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
Neighbourhood, vendors and errands.
Estimate

No public source provides a precise figure. This is our estimate.

16%16%+2.6
Not leaving a guest stranded at two in the morning.
Estimate

No public source provides a precise figure. This is our estimate.

16%14%+2.2
Total100%22%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • Bookings, maps and recommendations
  • Desk, bags and difficult guests
  • Restaurants, tickets and transport
  • Logs, shifts and front-desk coordination
  • Neighbourhood, vendors and errands
  • conserje
  • concierge
  • portero de hotel

Sources for this job· O*NET 43-4081.00· ESCO/ISCO 4224

Ice-cream maker

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Base, overrun and the recipe.
Estimate

No public source provides a precise figure. This is our estimate.

16%44%+7
Churn, age and the one that crystals.
Estimate

No public source provides a precise figure. This is our estimate.

18%12%+2.2
List, season and the flavour that misses.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
Workshop, cold and the broken chain.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Summer, the queue and not running out of vanilla.
Estimate

No public source provides a precise figure. This is our estimate.

18%18%+3.2
Creamy in the mouth, and not selling ice.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%22%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • churn
  • overrun
  • age bases
  • ice-cream list
  • cold chain
  • ice crystals
  • vanilla
  • ice-cream season

Sources for this job· O*NET 51-3099.00· ESCO/ISCO 7512

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