Automation index

How much of a Hotel concierge’s job can AI already do?

A booking and a map come earlier. A table at ten, and calming someone, do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

IS WORK OVER?

22%

AI can already do 22% of this job.

#327 / 633

Hotel concierge

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

Task	Share	AI	Points
Bookings, maps and recommendations. Estimate No public source provides a precise figure. This is our estimate.	16%	40%	+6.4
Desk, bags and difficult guests. Estimate No public source provides a precise figure. This is our estimate.	20%	12%	+2.4
Restaurants, tickets and transport. Estimate No public source provides a precise figure. This is our estimate.	16%	22%	+3.5
Logs, shifts and front-desk coordination. Estimate No public source provides a precise figure. This is our estimate.	16%	28%	+4.5
Neighbourhood, vendors and errands. Estimate No public source provides a precise figure. This is our estimate.	16%	16%	+2.6
Not leaving a guest stranded at two in the morning. Estimate No public source provides a precise figure. This is our estimate.	16%	14%	+2.2
Total	100%		22%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

IS WORK OVER?

26%

#211 / 633

Last-mile manager

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

Task	Share	AI	Points
Zones, capacity and route cuts. Estimate No public source provides a precise figure. This is our estimate.	16%	44%	+7
KPIs, first attempt and incidents. Estimate No public source provides a precise figure. This is our estimate.	16%	36%	+5.8
The courier, the lobby and the one who will not open. Estimate No public source provides a precise figure. This is our estimate.	18%	16%	+2.9
Peaks, rain and hiring too many or too few. Estimate No public source provides a precise figure. This is our estimate.	16%	28%	+4.5
The angry customer and not dressing delivered. Estimate No public source provides a precise figure. This is our estimate.	18%	18%	+3.2
Cover the peak, and not leaving the neighbourhood orphaned. Estimate No public source provides a precise figure. This is our estimate.	16%	14%	+2.2
Total	100%		26%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low