IS WORK OVER?

Automation index

How much of a Hotel concierge’s job can AI already do?

A booking and a map come earlier. A table at ten, and calming someone, do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Hotel concierge

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Bookings, maps and recommendations.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Desk, bags and difficult guests.
Estimate

No public source provides a precise figure. This is our estimate.

20%12%+2.4
Restaurants, tickets and transport.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Logs, shifts and front-desk coordination.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
Neighbourhood, vendors and errands.
Estimate

No public source provides a precise figure. This is our estimate.

16%16%+2.6
Not leaving a guest stranded at two in the morning.
Estimate

No public source provides a precise figure. This is our estimate.

16%14%+2.2
Total100%22%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • Bookings, maps and recommendations
  • Desk, bags and difficult guests
  • Restaurants, tickets and transport
  • Logs, shifts and front-desk coordination
  • Neighbourhood, vendors and errands
  • conserje
  • concierge
  • portero de hotel

Sources for this job· O*NET 43-4081.00· ESCO/ISCO 4224

Scrum master

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Facilitate ceremonies, boards and notes.
Estimate

No public source provides a precise figure. This is our estimate.

20%45%+9
Flow metrics and impediment reports.
Estimate

No public source provides a precise figure. This is our estimate.

16%38%+6.1
Team coaching and internal conflict.
Estimate

No public source provides a precise figure. This is our estimate.

18%15%+2.7
Protect the sprint from interruptions.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Train PO and managers in the method.
Estimate

No public source provides a precise figure. This is our estimate.

16%18%+2.9
Change the system, not just the ritual.
Estimate

No public source provides a precise figure. This is our estimate.

14%16%+2.2
Total100%25%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • Facilitate ceremonies, boards and notes
  • Flow metrics and impediment reports
  • Team coaching and internal conflict
  • Protect the sprint from interruptions
  • Train PO and managers in the method
  • Change the system, not just the ritual
  • scrum master
  • agile coach

Sources for this job· O*NET 13-1111.00· ESCO/ISCO 2421

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