IS WORK OVER?

Automation index

How much of a Hotel concierge’s job can AI already do?

A booking and a map come earlier. A table at ten, and calming someone, do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Hotel concierge

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Bookings, maps and recommendations.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Desk, bags and difficult guests.
Estimate

No public source provides a precise figure. This is our estimate.

20%12%+2.4
Restaurants, tickets and transport.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Logs, shifts and front-desk coordination.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
Neighbourhood, vendors and errands.
Estimate

No public source provides a precise figure. This is our estimate.

16%16%+2.6
Not leaving a guest stranded at two in the morning.
Estimate

No public source provides a precise figure. This is our estimate.

16%14%+2.2
Total100%22%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • Bookings, maps and recommendations
  • Desk, bags and difficult guests
  • Restaurants, tickets and transport
  • Logs, shifts and front-desk coordination
  • Neighbourhood, vendors and errands
  • conserje
  • concierge
  • portero de hotel

Sources for this job· O*NET 43-4081.00· ESCO/ISCO 4224

Ship agent

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
ETA, berth and port services.
Estimate

No public source provides a precise figure. This is our estimate.

16%44%+7
Clearance, crew and the crew change.
Estimate

No public source provides a precise figure. This is our estimate.

16%36%+5.8
The master, the terminal and the window clash.
Estimate

No public source provides a precise figure. This is our estimate.

18%16%+2.9
Invoices, disbursements and the owner’s account.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The inspection, the delay and not losing the slot.
Estimate

No public source provides a precise figure. This is our estimate.

18%18%+3.2
No extra demurrage, and the ship cleared.
Estimate

No public source provides a precise figure. This is our estimate.

16%14%+2.2
Total100%26%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • ETAs
  • berths
  • ship clearance
  • crew changes
  • disbursements
  • terminal windows
  • owner’s accounts
  • port inspections

Sources for this job· O*NET 43-5011.00· ESCO/ISCO 3331

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