Automation index
Can AI do a Hotel receptionist’s job?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It is not a forecast of job losses either.
IS WORK OVER?
Hotel receptionist
41%
AI or a robot can already do 41% of this job.
#33 / 70
isworkover.com
Tasks and time saved
Tasks and time saved
Check-in and check-out
55%30% of the week
Mail and bookings
70%25% of the week
Complaints and recovery
20%25% of the week
Lobby pressure
10%20% of the week
Estimate · first measured 25 Aug 2026. · Coverage 52%