Automation index
Can AI do the work of a Hotel receptionist?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It is not a forecast of job losses either.
Task comparison
IS WORK OVER?
Hotel receptionist
30%
AI or a robot can already do 30% of this job.
#42 / 103
View rankingHotel receptionist
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Greet, register, and assign rooms to guests of hotels or motels.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Issue room keys and escort instructions to bellhops.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Verify customers' credit, and establish how the customer will pay for the accommodation.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Keep records of room availability and guests' accounts, manually or using computers.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 55% | +3.9 |
Make and confirm reservations.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Review accounts and charges with guests during the check out process.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Compute bills, collect payments, and make change for guests.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 47% | 28% | +13.2 |
| Total | 100% | 30% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- explain features in accommodation venue
- comply with food safety and hygiene
- implement marketing strategies
- maintain relationship with customers
- deal with arrivals in accommodation
- greet guests
- handle customer complaints
- process booking
- provide tourism related information
- handover the service area
Sources for this job· O*NET 43-4081.00· ESCO/ISCO 4224
IS WORK OVER?
Insurance agent
33%
#22 / 103
View rankingInsurance agent
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance, or specialized policies, such as marine, farm/crop, and medical malpractice.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Customize insurance programs to suit individual customers, often covering a variety of risks.EstimateNo public source pins this saving. It is an estimate of the method. | 10% | 28% | +2.8 |
Explain features, advantages, and disadvantages of various policies to promote sale of insurance plans.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 28% | +2.5 |
Perform administrative tasks, such as maintaining records and handling policy renewals.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 55% | +5 |
Select company that offers type of coverage requested by client to underwrite policy.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Calculate premiums and establish payment method.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 48% | +3.8 |
Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 48% | +3.4 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 31% | 28% | +8.7 |
| Total | 100% | 34% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- insurance law
- sales promotion techniques
- principles of insurance
- actuarial science
- claims procedures
- types of insurance
- calculate insurance rate
- protect client interests
- analyse insurance needs
- inform on insurance products
Sources for this job· O*NET 41-3021.00· ESCO/ISCO 3321