Automation index
Can AI do the work of a Hotel receptionist?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It is not a forecast of job losses either.
Task comparison
IS WORK OVER?
Hotel receptionist
30%
AI or a robot can already do 30% of this job.
#42 / 103
View rankingHotel receptionist
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Greet, register, and assign rooms to guests of hotels or motels.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Issue room keys and escort instructions to bellhops.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Verify customers' credit, and establish how the customer will pay for the accommodation.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Keep records of room availability and guests' accounts, manually or using computers.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 55% | +3.9 |
Make and confirm reservations.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Review accounts and charges with guests during the check out process.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Compute bills, collect payments, and make change for guests.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 47% | 28% | +13.2 |
| Total | 100% | 30% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- explain features in accommodation venue
- comply with food safety and hygiene
- implement marketing strategies
- maintain relationship with customers
- deal with arrivals in accommodation
- greet guests
- handle customer complaints
- process booking
- provide tourism related information
- handover the service area
Sources for this job· O*NET 43-4081.00· ESCO/ISCO 4224
IS WORK OVER?
Plumber
28%↑
#60 / 103
View rankingPlumber
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Cut, thread, or hammer pipes to specifications, using tools such as saws, cutting torches, pipe threaders, or pipe benders.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Locate and mark the position of pipe installations, connections, passage holes, or fixtures in structures, using measuring instruments such as rulers or levels.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Direct helpers engaged in pipe cutting, preassembly, or installation of plumbing systems or components.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Select pipe sizes, types, or related materials, such as supports, hangers, or hydraulic cylinders, according to specifications.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Lay out full scale drawings of pipe systems, supports, or related equipment, according to blueprints.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Assemble pipe sections, tubing, or fittings, using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, or soldering, brazing, or welding equipment.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Attach pipes to walls, structures, or fixtures, such as radiators or tanks, using brackets, clamps, tools, or welding equipment.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Install pipe assemblies, fittings, valves, appliances such as dishwashers or water heaters, or fixtures such as sinks or toilets, using hand or power tools.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 53% | 28% | +14.8 |
| Total | 100% | 28% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- pipes
- blockages
- solder copper
- sanitary ware
- plumbing tools
- types of piping
- replace faucets
- work ergonomically
- prepare copper pipes for use as gas lines
- snap chalk line
Sources for this job· O*NET 47-2152.00· ESCO/ISCO 7126