Automation index
Can AI do the work of a Hotel receptionist?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It is not a forecast of job losses either.
Task comparison
IS WORK OVER?
Hotel receptionist
30%
AI or a robot can already do 30% of this job.
#42 / 103
View rankingHotel receptionist
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Greet, register, and assign rooms to guests of hotels or motels.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Issue room keys and escort instructions to bellhops.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Verify customers' credit, and establish how the customer will pay for the accommodation.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Keep records of room availability and guests' accounts, manually or using computers.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 55% | +3.9 |
Make and confirm reservations.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Review accounts and charges with guests during the check out process.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Compute bills, collect payments, and make change for guests.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 47% | 28% | +13.2 |
| Total | 100% | 30% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- explain features in accommodation venue
- comply with food safety and hygiene
- implement marketing strategies
- maintain relationship with customers
- deal with arrivals in accommodation
- greet guests
- handle customer complaints
- process booking
- provide tourism related information
- handover the service area
Sources for this job· O*NET 43-4081.00· ESCO/ISCO 4224
IS WORK OVER?
Truck driver
27%
#73 / 103
View rankingTruck driver
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 12% | +0.7 |
Operate equipment, such as truck cab computers, CB radios, phones, or global positioning systems (GPS) equipment to exchange necessary information with bases, supervisors, or other drivers.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 22% | +1.1 |
Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Follow appropriate safety procedures for transporting dangerous goods.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Drive trucks with capacities greater than 13 tons, including tractor-trailer combinations, to transport and deliver products, livestock, or other materials.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Maneuver trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Inspect loads to ensure that cargo is secure.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Read bills of lading to determine assignment details.EstimateNo public source pins this saving. It is an estimate of the method. | 4% | 28% | +1.1 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 60% | 28% | +16.8 |
| Total | 100% | 27% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- drive
- route
- load goods
- types of cargo
- road traffic laws
- road transport legislation
- mechanical components of vehicles
- vehicle cargo capacity
- control the performance of the vehicle
- read maps
Sources for this job· O*NET 53-3032.00· ESCO/ISCO 8332