Automation index
Can AI do the work of a Hotel receptionist?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It is not a forecast of job losses either.
Task comparison
IS WORK OVER?
Hotel receptionist
30%
AI or a robot can already do 30% of this job.
#42 / 103
View rankingHotel receptionist
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Greet, register, and assign rooms to guests of hotels or motels.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Issue room keys and escort instructions to bellhops.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Verify customers' credit, and establish how the customer will pay for the accommodation.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Keep records of room availability and guests' accounts, manually or using computers.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 55% | +3.9 |
Make and confirm reservations.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Review accounts and charges with guests during the check out process.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Compute bills, collect payments, and make change for guests.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 47% | 28% | +13.2 |
| Total | 100% | 30% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- explain features in accommodation venue
- comply with food safety and hygiene
- implement marketing strategies
- maintain relationship with customers
- deal with arrivals in accommodation
- greet guests
- handle customer complaints
- process booking
- provide tourism related information
- handover the service area
Sources for this job· O*NET 43-4081.00· ESCO/ISCO 4224
IS WORK OVER?
Video producer
34%
#21 / 103
View rankingVideo producer
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Write and edit news stories from information collected by reporters and other sources.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 55% | +5 |
Research production topics using the internet, video archives, and other informational sources.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 48% | +4.3 |
Plan details such as framing, composition, camera movement, sound, and actor movement for each shot or scene.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Communicate to actors the approach, characterization, and movement needed for each scene in such a way that rehearsals and takes are minimized.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Compose and edit scripts or provide screenwriters with story outlines from which scripts can be written.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Cut and edit film or tape to integrate component parts into desired sequences.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Perform management activities, such as budgeting, scheduling, planning, and marketing.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Direct live broadcasts, films and recordings, or non-broadcast programming for public entertainment or education.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 55% | +2.8 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 44% | 28% | +12.3 |
| Total | 100% | 34% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- project management principles
- film production process
- accounting techniques
- audiovisual products
- copyright legislation
- work with motion picture editing team
- manage budgets
- consult with production director
- select scripts
- liaise with financiers
Sources for this job· O*NET 27-2012.00· ESCO/ISCO 2654