Automation index
Can AI do the work of a Hotel receptionist?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It is not a forecast of job losses either.
Task comparison
IS WORK OVER?
Hotel receptionist
30%
AI or a robot can already do 30% of this job.
#42 / 103
View rankingHotel receptionist
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Greet, register, and assign rooms to guests of hotels or motels.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Issue room keys and escort instructions to bellhops.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Verify customers' credit, and establish how the customer will pay for the accommodation.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Keep records of room availability and guests' accounts, manually or using computers.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 55% | +3.9 |
Make and confirm reservations.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Review accounts and charges with guests during the check out process.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Compute bills, collect payments, and make change for guests.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 47% | 28% | +13.2 |
| Total | 100% | 30% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- explain features in accommodation venue
- comply with food safety and hygiene
- implement marketing strategies
- maintain relationship with customers
- deal with arrivals in accommodation
- greet guests
- handle customer complaints
- process booking
- provide tourism related information
- handover the service area
Sources for this job· O*NET 43-4081.00· ESCO/ISCO 4224
IS WORK OVER?
Warehouse operator
33%
#23 / 103
View rankingWarehouse operator
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Record numbers of units handled or moved, using daily production sheets or work tickets.EstimateNo public source pins this saving. It is an estimate of the method. | 19% | 55% | +10.5 |
Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.EstimateNo public source pins this saving. It is an estimate of the method. | 18% | 28% | +5 |
Maintain equipment storage areas to ensure that inventory is protected.EstimateNo public source pins this saving. It is an estimate of the method. | 18% | 28% | +5 |
Read work orders or receive oral instructions to determine work assignments or material or equipment needs.EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 28% | +4.2 |
Sort cargo before loading and unloading.EstimateNo public source pins this saving. It is an estimate of the method. | 14% | 28% | +3.9 |
Attach identifying tags to containers or mark them with identifying information.EstimateNo public source pins this saving. It is an estimate of the method. | 12% | 28% | +3.4 |
Install protective devices, such as bracing, padding, or strapping, to prevent shifting or damage to items being transported.EstimateNo public source pins this saving. It is an estimate of the method. | 4% | 28% | +1.1 |
| Total | 100% | 33% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- products coding system
- operate warehouse record systems
- sort waste
- clean industrial containers
- maintain physical condition of warehouse
- receive goods
- assist in the movement of heavy loads
- stack goods
- use different communication channels
- monitor stock level
Sources for this job· O*NET 53-7062.00· ESCO/ISCO 9333