IS WORK OVER?

Automation index

How much of a Insurance claims adjuster’s job can AI already do?

A claim form and some photos come earlier. Valuing the damage on site and closing the claim do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Insurance claims adjuster

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Read policy, claim form and cover.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
On-site inspection, photos and facts.
Estimate

No public source provides a precise figure. This is our estimate.

18%18%+3.2
Value damage, parts and write the report.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
Negotiate with garage, injured party and insurer.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
Fraud, recoveries and clash with another adjuster.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
Close the file and own the valuation.
Estimate

No public source provides a precise figure. This is our estimate.

16%14%+2.2
Total100%28%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • adjust claims
  • assess damage
  • inspect on site
  • value repairs
  • spot fraud
  • negotiate payouts
  • write survey reports
  • close claims

Sources for this job· O*NET 13-1031.00· ESCO/ISCO 3315

Product owner

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Write stories, criteria and backlog.
Estimate

No public source provides a precise figure. This is our estimate.

22%50%+11
Maps, roadmaps and release notes.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Refine with engineering and design.
Estimate

No public source provides a precise figure. This is our estimate.

16%18%+2.9
Talk to users and stakeholders.
Estimate

No public source provides a precise figure. This is our estimate.

16%15%+2.4
Prioritise, cut scope and say no.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Accept the increment and own the value.
Estimate

No public source provides a precise figure. This is our estimate.

14%16%+2.2
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • Write stories, criteria and backlog
  • Maps, roadmaps and release notes
  • Refine with engineering and design
  • Talk to users and stakeholders
  • Prioritise, cut scope and say no
  • Accept the increment and own the value
  • product owner
  • po agil

Sources for this job· O*NET 15-1199.09· ESCO/ISCO 2519

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