Automation index
How much of a IT support’s job can AI already do?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
IT support
30%
AI can already do 30% of this job.
#54 / 623
View rankingIT support
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Answer user inquiries regarding computer software or hardware operation to resolve problems.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Oversee the daily performance of computer systems.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 28% | +4.2 |
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.EstimateNo public source provides a precise figure. This is our estimate. | 14% | 28% | +3.9 |
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.EstimateNo public source provides a precise figure. This is our estimate. | 8% | 28% | +2.2 |
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 12% | +0.8 |
Confer with staff, users, and management to establish requirements for new systems or modifications.EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
Enter commands and observe system functioning to verify correct operations and detect errors.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 28% | +1.4 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 15% | 28% | +4.2 |
| Total | 100% | 30% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- characteristics of products
- organisational structure
- product comprehension
- keep up to date on product knowledge
- create solutions to problems
- communicate with customers
- manage staff
- use ICT ticketing system
- educate on data confidentiality
- forecast workload
Sources for this job· O*NET 15-1232.00· ESCO/ISCO 3512
IS WORK OVER?
Dentist
24%
#262 / 623
View rankingDentist
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Use masks, gloves, and safety glasses to protect patients and self from infectious diseases.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 12% | +1.3 |
Examine teeth, gums, and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments.EstimateNo public source provides a precise figure. This is our estimate. | 10% | 28% | +2.8 |
Use dental air turbines, hand instruments, dental appliances, or surgical implements.EstimateNo public source provides a precise figure. This is our estimate. | 10% | 28% | +2.8 |
Administer anesthetics to limit the amount of pain experienced by patients during procedures.EstimateNo public source provides a precise figure. This is our estimate. | 8% | 12% | +1 |
Diagnose and treat diseases, injuries, or malformations of teeth, gums, or related oral structures and provide preventive or corrective services.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Advise or instruct patients regarding preventive dental care, the causes and treatment of dental problems, or oral health care services.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 12% | +0.8 |
Formulate plan of treatment for patient's teeth and mouth tissue.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 12% | +0.8 |
Analyze or evaluate dental needs to determine changes or trends in patterns of dental disease.EstimateNo public source provides a precise figure. This is our estimate. | 6% | 48% | +2.9 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 34% | 28% | +9.5 |
| Total | 100% | 24% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- cosmetic dental procedures
- surgery
- dentistry science
- clinical disciplines in dentistry
- mouth anatomy
- anaesthetics
- perform oral health diagnosis
- rehabilitate worn dentition
- lead the dental team
- provide periodontal treatment
Sources for this job· O*NET 29-1021.00· ESCO/ISCO 2261