Automation index
Can AI do the work of a IT support?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It does not predict how many jobs will disappear.
Task comparison
IS WORK OVER?
IT support
30%
AI or a robot can already do 30% of this job.
#43 / 103
View rankingIT support
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Answer user inquiries regarding computer software or hardware operation to resolve problems.EstimateNo public source pins this saving. It is an estimate of the method. | 17% | 28% | +4.8 |
Oversee the daily performance of computer systems.EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 28% | +4.2 |
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.EstimateNo public source pins this saving. It is an estimate of the method. | 14% | 28% | +3.9 |
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 55% | +7.2 |
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 12% | +0.8 |
Confer with staff, users, and management to establish requirements for new systems or modifications.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Enter commands and observe system functioning to verify correct operations and detect errors.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 28% | +4.2 |
| Total | 100% | 30% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- characteristics of products
- organisational structure
- product comprehension
- keep up to date on product knowledge
- create solutions to problems
- communicate with customers
- manage staff
- use ICT ticketing system
- educate on data confidentiality
- forecast workload
Sources for this job· O*NET 15-1232.00· ESCO/ISCO 3512
IS WORK OVER?
Lab technician
37%
#14 / 103
View rankingLab technician
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Obtain specimens, cultivating, isolating, and identifying microorganisms for analysis.EstimateNo public source pins this saving. It is an estimate of the method. | 16% | 48% | +7.7 |
Conduct chemical analyses of body fluids, such as blood or urine, using microscope or automatic analyzer to detect abnormalities or diseases and enter findings into computer.EstimateNo public source pins this saving. It is an estimate of the method. | 16% | 48% | +7.7 |
Analyze the results of tests or experiments to ensure conformity to specifications, using special mechanical or electrical devices.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 48% | +6.2 |
Test raw materials, processes, or finished products to determine quality or quantity of materials or characteristics of a substance.EstimateNo public source pins this saving. It is an estimate of the method. | 12% | 28% | +3.4 |
Collect blood or tissue samples from patients, observing principles of asepsis to obtain blood sample.EstimateNo public source pins this saving. It is an estimate of the method. | 10% | 12% | +1.2 |
Analyze and record test data to issue reports that use charts, graphs, or narratives.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 55% | +5 |
Supervise or instruct other technicians or laboratory assistants.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 22% | +2 |
Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
| Total | 100% | 37% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- techniques of blood-sampling
- microbiology-bacteriology
- laboratory techniques
- blood type classification
- perform laboratory tests
- transport blood samples
- archive healthcare users' records
- mix chemicals
- record test data
- maintain laboratory equipment
Sources for this job· O*NET 29-2012.00· ESCO/ISCO 3212