Automation index
Can AI do the work of a IT support?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It does not predict how many jobs will disappear.
Task comparison
IS WORK OVER?
IT support
30%
AI or a robot can already do 30% of this job.
#43 / 103
View rankingIT support
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Answer user inquiries regarding computer software or hardware operation to resolve problems.EstimateNo public source pins this saving. It is an estimate of the method. | 17% | 28% | +4.8 |
Oversee the daily performance of computer systems.EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 28% | +4.2 |
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.EstimateNo public source pins this saving. It is an estimate of the method. | 14% | 28% | +3.9 |
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 55% | +7.2 |
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 12% | +0.8 |
Confer with staff, users, and management to establish requirements for new systems or modifications.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Enter commands and observe system functioning to verify correct operations and detect errors.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 28% | +4.2 |
| Total | 100% | 30% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- characteristics of products
- organisational structure
- product comprehension
- keep up to date on product knowledge
- create solutions to problems
- communicate with customers
- manage staff
- use ICT ticketing system
- educate on data confidentiality
- forecast workload
Sources for this job· O*NET 15-1232.00· ESCO/ISCO 3512
IS WORK OVER?
Paralegal
44%
#4 / 103
View rankingParalegal
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Prepare affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system.EstimateNo public source pins this saving. It is an estimate of the method. | 21% | 55% | +11.6 |
Prepare, edit, or review legal documents, including legislation, briefs, pleadings, appeals, wills, contracts, and real estate closing statements.EstimateNo public source pins this saving. It is an estimate of the method. | 19% | 55% | +10.5 |
Gather and analyze research data, such as statutes, decisions, and legal articles, codes, and documents.EstimateNo public source pins this saving. It is an estimate of the method. | 12% | 55% | +6.6 |
Investigate facts and law of cases and search pertinent sources, such as public records and internet sources, to determine causes of action and to prepare cases.EstimateNo public source pins this saving. It is an estimate of the method. | 10% | 55% | +5.5 |
Meet with clients and other professionals to discuss details of cases.EstimateNo public source pins this saving. It is an estimate of the method. | 10% | 28% | +2.8 |
Direct and coordinate law office activity, including delivery of subpoenas.EstimateNo public source pins this saving. It is an estimate of the method. | 10% | 28% | +2.8 |
File pleadings with court clerks.EstimateNo public source pins this saving. It is an estimate of the method. | 10% | 22% | +2.2 |
Prepare for trial by performing tasks such as organizing exhibits.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
| Total | 100% | 44% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- design interfaces
- prototypes
- figma
- legal case management
- legal research
- legal department processes
- legal terminology
- court procedures
- compile legal documents
- handle evidence
Sources for this job· O*NET 23-2011.00· ESCO/ISCO 3411