Automation index
Can AI do the work of a IT support?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It does not predict how many jobs will disappear.
Task comparison
IS WORK OVER?
IT support
30%
AI or a robot can already do 30% of this job.
#43 / 103
View rankingIT support
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Answer user inquiries regarding computer software or hardware operation to resolve problems.EstimateNo public source pins this saving. It is an estimate of the method. | 17% | 28% | +4.8 |
Oversee the daily performance of computer systems.EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 28% | +4.2 |
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.EstimateNo public source pins this saving. It is an estimate of the method. | 14% | 28% | +3.9 |
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 55% | +7.2 |
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 12% | +0.8 |
Confer with staff, users, and management to establish requirements for new systems or modifications.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Enter commands and observe system functioning to verify correct operations and detect errors.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 28% | +4.2 |
| Total | 100% | 30% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- characteristics of products
- organisational structure
- product comprehension
- keep up to date on product knowledge
- create solutions to problems
- communicate with customers
- manage staff
- use ICT ticketing system
- educate on data confidentiality
- forecast workload
Sources for this job· O*NET 15-1232.00· ESCO/ISCO 3512
IS WORK OVER?
Pediatrician
21%
#89 / 103
View rankingPediatrician
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Prescribe or administer treatment, therapy, medication, vaccination, and other specialized medical care to treat or prevent illness, disease, or injury in infants and children.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Treat children who have minor illnesses, acute and chronic health problems, and growth and development concerns.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Examine children regularly to assess their growth and development.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Collect, record, and maintain patient information, such as medical history, reports, or examination results.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 12% | +1.3 |
Advise patients, parents or guardians, and community members concerning diet, activity, hygiene, and disease prevention.EstimateNo public source pins this saving. It is an estimate of the method. | 10% | 12% | +1.2 |
Examine patients or order, perform, and interpret diagnostic tests to obtain information on medical condition and determine diagnosis.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 12% | +1.1 |
Explain procedures and discuss test results or prescribed treatments with patients and parents or guardians.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 12% | +1.1 |
Monitor patients' conditions and progress and reevaluate treatments as necessary.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 12% | +0.8 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 21% | 28% | +5.9 |
| Total | 100% | 21% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- manage research data
- operate open source software
- demonstrate disciplinary expertise
- think abstractly
- manage personal professional development
- synthesise information
- develop own practices continuously
Sources for this job· O*NET 29-1221.00· ESCO/ISCO 2211