Automation index
Can AI do the work of a IT support?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It does not predict how many jobs will disappear.
Task comparison
IS WORK OVER?
IT support
30%
AI or a robot can already do 30% of this job.
#43 / 103
View rankingIT support
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Answer user inquiries regarding computer software or hardware operation to resolve problems.EstimateNo public source pins this saving. It is an estimate of the method. | 17% | 28% | +4.8 |
Oversee the daily performance of computer systems.EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 28% | +4.2 |
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.EstimateNo public source pins this saving. It is an estimate of the method. | 14% | 28% | +3.9 |
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 55% | +7.2 |
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 12% | +0.8 |
Confer with staff, users, and management to establish requirements for new systems or modifications.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Enter commands and observe system functioning to verify correct operations and detect errors.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 28% | +4.2 |
| Total | 100% | 30% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- characteristics of products
- organisational structure
- product comprehension
- keep up to date on product knowledge
- create solutions to problems
- communicate with customers
- manage staff
- use ICT ticketing system
- educate on data confidentiality
- forecast workload
Sources for this job· O*NET 15-1232.00· ESCO/ISCO 3512
IS WORK OVER?
Procurement specialist
34%
#20 / 103
View rankingProcurement specialist
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Purchase the highest quality merchandise at the lowest possible price and in correct amounts.EstimateNo public source pins this saving. It is an estimate of the method. | 14% | 28% | +3.9 |
Monitor and follow applicable laws and regulations.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 28% | +3.6 |
Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services.EstimateNo public source pins this saving. It is an estimate of the method. | 12% | 28% | +3.4 |
Maintain and review computerized or manual records of purchased items, costs, deliveries, product performance, and inventories.EstimateNo public source pins this saving. It is an estimate of the method. | 10% | 55% | +5.5 |
Analyze price proposals, financial reports, and other data and information to determine reasonable prices.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 55% | +5 |
Arrange the payment of duty and freight charges.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Write and review product specifications, maintaining a working technical knowledge of the goods or services to be purchased.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Research and evaluate suppliers, based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's reputation and history.EstimateNo public source pins this saving. It is an estimate of the method. | 4% | 48% | +1.9 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 25% | 28% | +7 |
| Total | 100% | 34% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- types of coffee beans
- coffee grinding levels
- food and beverage industry
- coffee characteristics
- examine green coffee beans
- apply HACCP
- conduct extensive international travel
- analyse consumer buying trends
- negotiate price
- evaluate coffee characteristics
Sources for this job· O*NET 13-1023.00· ESCO/ISCO 3323