Automation index
How much of a IT support’s job can AI already do?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
IT support
30%
AI can already do 30% of this job.
#54 / 623
View rankingIT support
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Answer user inquiries regarding computer software or hardware operation to resolve problems.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Oversee the daily performance of computer systems.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 28% | +4.2 |
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.EstimateNo public source provides a precise figure. This is our estimate. | 14% | 28% | +3.9 |
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.EstimateNo public source provides a precise figure. This is our estimate. | 8% | 28% | +2.2 |
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 12% | +0.8 |
Confer with staff, users, and management to establish requirements for new systems or modifications.EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
Enter commands and observe system functioning to verify correct operations and detect errors.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 28% | +1.4 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 15% | 28% | +4.2 |
| Total | 100% | 30% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- characteristics of products
- organisational structure
- product comprehension
- keep up to date on product knowledge
- create solutions to problems
- communicate with customers
- manage staff
- use ICT ticketing system
- educate on data confidentiality
- forecast workload
Sources for this job· O*NET 15-1232.00· ESCO/ISCO 3512
IS WORK OVER?
QA tester
38%
#11 / 623
View rankingQA tester
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Identify, analyze, and document problems with program function, output, online screen, or content.EstimateNo public source provides a precise figure. This is our estimate. | 12% | 55% | +6.6 |
Document software defects, using a bug tracking system, and report defects to software developers.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 55% | +6.1 |
Install, maintain, or use software testing programs.EstimateNo public source provides a precise figure. This is our estimate. | 8% | 28% | +2.2 |
Monitor program performance to ensure efficient and problem-free operations.EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.EstimateNo public source provides a precise figure. This is our estimate. | 6% | 48% | +2.9 |
Document test procedures to ensure replicability and compliance with standards.EstimateNo public source provides a precise figure. This is our estimate. | 6% | 55% | +3.3 |
Create or maintain databases of known test defects.EstimateNo public source provides a precise figure. This is our estimate. | 6% | 48% | +2.9 |
Provide feedback and recommendations to developers on software usability and functionality.EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 39% | 28% | +10.9 |
| Total | 100% | 38% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- internal risk management policy
- ICT quality policy
- software anomalies
- levels of software testing
- quality standards
- quality assurance methodologies
- ICT process quality models
- set quality assurance objectives
- ensure continuous preparedness for audits
- comply with legal regulations
Sources for this job· O*NET 15-1253.00· ESCO/ISCO 2519