Automation index
Can AI do the work of a IT support?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It does not predict how many jobs will disappear.
Task comparison
IS WORK OVER?
IT support
30%
AI or a robot can already do 30% of this job.
#43 / 103
View rankingIT support
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Answer user inquiries regarding computer software or hardware operation to resolve problems.EstimateNo public source pins this saving. It is an estimate of the method. | 17% | 28% | +4.8 |
Oversee the daily performance of computer systems.EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 28% | +4.2 |
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.EstimateNo public source pins this saving. It is an estimate of the method. | 14% | 28% | +3.9 |
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 55% | +7.2 |
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 12% | +0.8 |
Confer with staff, users, and management to establish requirements for new systems or modifications.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Enter commands and observe system functioning to verify correct operations and detect errors.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 28% | +4.2 |
| Total | 100% | 30% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- characteristics of products
- organisational structure
- product comprehension
- keep up to date on product knowledge
- create solutions to problems
- communicate with customers
- manage staff
- use ICT ticketing system
- educate on data confidentiality
- forecast workload
Sources for this job· O*NET 15-1232.00· ESCO/ISCO 3512
IS WORK OVER?
Teacher
27%
#75 / 103
View rankingTeacher
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Establish and enforce rules for behavior and procedures for maintaining order among students.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Instruct through lectures, discussions, and demonstrations in one or more subjects, such as English, mathematics, or social studies.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Prepare students for later grades by encouraging them to explore learning opportunities and to persevere with challenging tasks.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Prepare materials and classrooms for class activities.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Use computers, audio-visual aids, and other equipment and materials to supplement presentations.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 22% | +1.3 |
Enforce all administration policies and rules governing students.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Establish clear objectives for all lessons, units, and projects, and communicate those objectives to students.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Adapt teaching methods and instructional materials to meet students' varying needs and interests.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 22% | +1.1 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 49% | 28% | +13.7 |
| Total | 100% | 27% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- teach class
- mark students
- lesson plans
- teach
- ICT hardware specifications
- e-learning
- learning difficulties
- computer science
- post-secondary school procedures
- ICT software specifications
Sources for this job· O*NET 25-2031.00· ESCO/ISCO 2330