Automation index
Can AI do the work of a IT support?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It does not predict how many jobs will disappear.
Task comparison
IS WORK OVER?
IT support
30%
AI or a robot can already do 30% of this job.
#43 / 103
View rankingIT support
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Answer user inquiries regarding computer software or hardware operation to resolve problems.EstimateNo public source pins this saving. It is an estimate of the method. | 17% | 28% | +4.8 |
Oversee the daily performance of computer systems.EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 28% | +4.2 |
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.EstimateNo public source pins this saving. It is an estimate of the method. | 14% | 28% | +3.9 |
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 55% | +7.2 |
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 12% | +0.8 |
Confer with staff, users, and management to establish requirements for new systems or modifications.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Enter commands and observe system functioning to verify correct operations and detect errors.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 28% | +4.2 |
| Total | 100% | 30% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- characteristics of products
- organisational structure
- product comprehension
- keep up to date on product knowledge
- create solutions to problems
- communicate with customers
- manage staff
- use ICT ticketing system
- educate on data confidentiality
- forecast workload
Sources for this job· O*NET 15-1232.00· ESCO/ISCO 3512
IS WORK OVER?
Tour guide
28%
#62 / 103
View rankingTour guide
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 28% | +3.6 |
Describe tour points of interest to group members, and respond to questions.EstimateNo public source pins this saving. It is an estimate of the method. | 12% | 28% | +3.4 |
Provide directions and other pertinent information to visitors.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Escort individuals or groups on cruises, sightseeing tours, or through places of interest, such as industrial establishments, public buildings, or art galleries.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Greet and register visitors, and issue any required identification badges or safety devices.EstimateNo public source pins this saving. It is an estimate of the method. | 10% | 28% | +2.8 |
Assemble and check the required supplies and equipment prior to departure.EstimateNo public source pins this saving. It is an estimate of the method. | 10% | 28% | +2.8 |
Provide for physical safety of groups, performing such activities as providing first aid or directing emergency evacuations.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 28% | +2.5 |
Solicit tour patronage and sell souvenirs.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 17% | 28% | +4.8 |
| Total | 100% | 28% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- sightseeing information
- local geography
- create solutions to problems
- monitor visitor tours
- provide visitor information
- select visitor routes
- collect visitor fees
- speak different languages
- use different communication channels
- maintain customer service
Sources for this job· O*NET 39-7011.00· ESCO/ISCO 5113