Automation index
Can AI do the work of a IT support?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It does not predict how many jobs will disappear.
Task comparison
IS WORK OVER?
IT support
30%
AI or a robot can already do 30% of this job.
#43 / 103
View rankingIT support
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Answer user inquiries regarding computer software or hardware operation to resolve problems.EstimateNo public source pins this saving. It is an estimate of the method. | 17% | 28% | +4.8 |
Oversee the daily performance of computer systems.EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 28% | +4.2 |
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.EstimateNo public source pins this saving. It is an estimate of the method. | 14% | 28% | +3.9 |
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 55% | +7.2 |
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 12% | +0.8 |
Confer with staff, users, and management to establish requirements for new systems or modifications.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Enter commands and observe system functioning to verify correct operations and detect errors.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 28% | +4.2 |
| Total | 100% | 30% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- characteristics of products
- organisational structure
- product comprehension
- keep up to date on product knowledge
- create solutions to problems
- communicate with customers
- manage staff
- use ICT ticketing system
- educate on data confidentiality
- forecast workload
Sources for this job· O*NET 15-1232.00· ESCO/ISCO 3512
IS WORK OVER?
Veterinarian
28%
#67 / 103
View rankingVeterinarian
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Inoculate animals against various diseases, such as rabies or distemper.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Examine animals to detect and determine the nature of diseases or injuries.EstimateNo public source pins this saving. It is an estimate of the method. | 10% | 28% | +2.8 |
Collect body tissue, feces, blood, urine, or other body fluids for examination and analysis.EstimateNo public source pins this saving. It is an estimate of the method. | 10% | 48% | +4.8 |
Treat sick or injured animals by prescribing medication, setting bones, dressing wounds, or performing surgery.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 12% | +1.1 |
Advise animal owners regarding sanitary measures, feeding, general care, medical conditions, or treatment options.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Direct the overall operations of animal hospitals, clinics, or mobile services to farms.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Provide care to a wide range of animals or specialize in a particular species, such as horses or exotic birds.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Train or supervise workers who handle or care for animals.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 22% | +1.3 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 31% | 28% | +8.7 |
| Total | 100% | 28% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- biosecurity related to animals
- signs of animal illness
- animal welfare legislation
- animal production science
- physiology of animals
- environmental enrichment for animals
- fundamental veterinary sciences
- veterinary clinical sciences
- anatomy of animals
- animal behaviour
Sources for this job· O*NET 29-1131.00· ESCO/ISCO 2250