Automation index
Can AI do the work of a IT support?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
It does not predict how many jobs will disappear.
Task comparison
IS WORK OVER?
IT support
30%
AI or a robot can already do 30% of this job.
#43 / 103
View rankingIT support
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Answer user inquiries regarding computer software or hardware operation to resolve problems.EstimateNo public source pins this saving. It is an estimate of the method. | 17% | 28% | +4.8 |
Oversee the daily performance of computer systems.EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 28% | +4.2 |
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.EstimateNo public source pins this saving. It is an estimate of the method. | 14% | 28% | +3.9 |
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 55% | +7.2 |
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 12% | +0.8 |
Confer with staff, users, and management to establish requirements for new systems or modifications.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Enter commands and observe system functioning to verify correct operations and detect errors.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 28% | +4.2 |
| Total | 100% | 30% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- characteristics of products
- organisational structure
- product comprehension
- keep up to date on product knowledge
- create solutions to problems
- communicate with customers
- manage staff
- use ICT ticketing system
- educate on data confidentiality
- forecast workload
Sources for this job· O*NET 15-1232.00· ESCO/ISCO 3512
IS WORK OVER?
Video editor
28%
#59 / 103
View rankingVideo editor
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Select and combine the most effective shots of each scene to form a logical and smoothly running story.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Edit films and videotapes to insert music, dialogue, and sound effects, to arrange films into sequences, and to correct errors, using editing equipment.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Set up and operate computer editing systems, electronic titling systems, video switching equipment, and digital video effects units to produce a final product.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Organize and string together raw footage into a continuous whole according to scripts or the instructions of directors and producers.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Review footage sequence by sequence to become familiar with it before assembling it into a final product.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Mark frames where a particular shot or piece of sound is to begin or end.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Verify key numbers and time codes on materials.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Cut shot sequences to different angles at specific points in scenes, making each individual cut as fluid and seamless as possible.EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 48% | 28% | +13.4 |
| Total | 100% | 28% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- personal directing styles
- film production process
- graphic design
- motion graphics
- ICT software specifications
- multimedia systems
- follow work schedule
- consult with producer
- watch scenes
- put uncut recordings into computer
Sources for this job· O*NET 27-4032.00· ESCO/ISCO 2654