Automation index
How much of a IT support’s job can AI already do?
Today an AI can already handle the first pass: repeat tickets, stock emails, a simple reset. The odd case, the angry customer, and fraud still need a person.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
IT support
30%
AI can already do 30% of this job.
#54 / 623
View rankingIT support
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Answer user inquiries regarding computer software or hardware operation to resolve problems.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Oversee the daily performance of computer systems.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 28% | +4.2 |
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.EstimateNo public source provides a precise figure. This is our estimate. | 14% | 28% | +3.9 |
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.EstimateNo public source provides a precise figure. This is our estimate. | 8% | 28% | +2.2 |
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 12% | +0.8 |
Confer with staff, users, and management to establish requirements for new systems or modifications.EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
Enter commands and observe system functioning to verify correct operations and detect errors.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 28% | +1.4 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 15% | 28% | +4.2 |
| Total | 100% | 30% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- characteristics of products
- organisational structure
- product comprehension
- keep up to date on product knowledge
- create solutions to problems
- communicate with customers
- manage staff
- use ICT ticketing system
- educate on data confidentiality
- forecast workload
Sources for this job· O*NET 15-1232.00· ESCO/ISCO 3512
IS WORK OVER?
Welder
28%
#119 / 623
View rankingWelder
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Operate safety equipment and use safe work habits.EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
Melt and apply solder along adjoining edges of workpieces to solder joints, using soldering irons, gas torches, or electric-ultrasonic equipment.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 28% | +1.4 |
Weld components in flat, vertical, or overhead positions.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 28% | +1.4 |
Check grooves, angles, or gap allowances, using micrometers, calipers, and precision measuring instruments.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 28% | +1.4 |
Determine required equipment and welding methods, applying knowledge of metallurgy, geometry, and welding techniques.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 28% | +1.4 |
Align and clamp workpieces together, using rules, squares, or hand tools, or position items in fixtures, jigs, or vises.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 28% | +1.4 |
Select and install torches, torch tips, filler rods, and flux, according to welding chart specifications or types and thicknesses of metals.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 28% | +1.4 |
Recognize, set up, and operate hand and power tools common to the welding trade, such as shielded metal arc and gas metal arc welding equipment.EstimateNo public source provides a precise figure. This is our estimate. | 4% | 28% | +1.1 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 60% | 28% | +16.8 |
| Total | 100% | 28% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- technical drawings
- hydraulics
- pipeline coating properties
- types of pipelines
- isometric perspective
- cooperate with colleagues
- inspect pipelines
- use welding equipment
- operate welding equipment
- clear pipelines
Sources for this job· O*NET 51-4121.00· ESCO/ISCO 7212