Automation index
Can AI do the work of a Judge?
Sorting the file and a first order come earlier. Sentencing a person, looking them in the eye, and signing do not.
It also does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Judge
19%
AI or a robot can already do 19% of this job.
#92 / 103
View rankingJudge
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Read, index and summarise the case file.EstimateNo public source pins this saving. It is an estimate of the method. | 20% | 38% | +7.6 |
Draft routine orders and procedural rulings.EstimateNo public source pins this saving. It is an estimate of the method. | 16% | 32% | +5.1 |
Hearing, examination and adversarial argument.EstimateNo public source pins this saving. It is an estimate of the method. | 18% | 12% | +2.2 |
Weigh evidence, credibility and context.EstimateNo public source pins this saving. It is an estimate of the method. | 18% | 10% | +1.8 |
Write and reason the judgment.EstimateNo public source pins this saving. It is an estimate of the method. | 16% | 12% | +1.9 |
Sign, own the decision and preside.EstimateNo public source pins this saving. It is an estimate of the method. | 12% | 6% | +0.7 |
| Total | 100% | 19% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- Read, index and summarise the case file
- Weigh evidence, credibility and context
- Write and reason the judgment
- Sign, own the decision and preside
- juez
- jueza
- judge
- magistrad
Sources for this job· O*NET 23-1023.00· ESCO/ISCO 2612
IS WORK OVER?
Customer support agent
36%
#15 / 103
View rankingCustomer support agent
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source pins this saving. It is an estimate of the method. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222