IS WORK OVER?

Automation index

How much of a Last-mile manager’s job can AI already do?

A zone map comes earlier. Hitting the peak without leaving the neighbourhood without a courier do not.

This percentage does not predict how many people will lose their jobs.

Task comparison

Last-mile manager

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Zones, capacity and route cuts.
Estimate

No public source provides a precise figure. This is our estimate.

16%44%+7
KPIs, first attempt and incidents.
Estimate

No public source provides a precise figure. This is our estimate.

16%36%+5.8
The courier, the lobby and the one who will not open.
Estimate

No public source provides a precise figure. This is our estimate.

18%16%+2.9
Peaks, rain and hiring too many or too few.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The angry customer and not dressing delivered.
Estimate

No public source provides a precise figure. This is our estimate.

18%18%+3.2
Cover the peak, and not leaving the neighbourhood orphaned.
Estimate

No public source provides a precise figure. This is our estimate.

16%14%+2.2
Total100%26%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • delivery zones
  • first attempt
  • delivery KPIs
  • last-mile peaks
  • lobbies
  • delivery incidents
  • courier capacity
  • cut routes

Sources for this job· O*NET 11-3071.00· ESCO/ISCO 1324

Ombudsman officer

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Complaint, the file and the deadline.
Estimate

No public source provides a precise figure. This is our estimate.

18%48%+8.6
The administration, the silence and pushing.
Estimate

No public source provides a precise figure. This is our estimate.

16%40%+6.4
Report, the recommendation and not softening it.
Estimate

No public source provides a precise figure. This is our estimate.

16%22%+3.5
The citizen, the wait and not selling miracles.
Estimate

No public source provides a precise figure. This is our estimate.

16%28%+4.5
The Ombudsman, the annual and not dressing it.
Estimate

No public source provides a precise figure. This is our estimate.

18%14%+2.5
Push, and not selling a miracle.
Estimate

No public source provides a precise figure. This is our estimate.

16%12%+1.9
Total100%27%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • complaints
  • Ombudsman files
  • recommendations
  • admin silence
  • annual reports
  • deadlines
  • citizens
  • not soften

Sources for this job· O*NET 23-1012.00· ESCO/ISCO 2619

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