Automation index
How much of a Logistics coordinator’s job can AI already do?
Today an AI or a robot can barely cover part of a shift. Pace, the physical space, and dealing with people still are the job.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Logistics coordinator
28%
AI can already do 28% of this job.
#90 / 623
View rankingLogistics coordinator
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Maintain and develop positive business relationships with a customer's key personnel involved in, or directly relevant to, a logistics activity.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Develop an understanding of customers' needs and take actions to ensure that such needs are met.EstimateNo public source provides a precise figure. This is our estimate. | 10% | 28% | +2.8 |
Direct availability and allocation of materials, supplies, and finished products.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources.EstimateNo public source provides a precise figure. This is our estimate. | 8% | 28% | +2.2 |
Protect and control proprietary materials.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Explain proposed solutions to customers, management, or other interested parties through written proposals and oral presentations.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 22% | +1.1 |
Manage subcontractor activities, reviewing proposals, developing performance specifications, and serving as liaisons between subcontractors and organizations.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 28% | +1.4 |
Perform managerial duties such as hiring and training employees and overseeing facility needs or requirements.EstimateNo public source provides a precise figure. This is our estimate. | 5% | 28% | +1.4 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 40% | 28% | +11.2 |
| Total | 100% | 28% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- multimodal transport logistics
- markets for modes of transport
- comply with railway safety standards
- resolve shipment issues
- track shipments
- use different communication channels
- handle shipment risks
- negotiate logistics services
- analyse transportation costs
- apply transportation management concepts
Sources for this job· O*NET 13-1081.00· ESCO/ISCO 4323
IS WORK OVER?
Customer support agent
36%
#15 / 623
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222