Automation index
Can AI do the work of a Logistics coordinator?
Today an AI or a robot can barely cover part of a shift. Pace, the physical space, and dealing with people still are the job.
It also does not calculate how many jobs will be lost.
Task comparison
IS WORK OVER?
Logistics coordinator
28%
AI or a robot can already do 28% of this job.
#56 / 103
View rankingLogistics coordinator
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Maintain and develop positive business relationships with a customer's key personnel involved in, or directly relevant to, a logistics activity.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Develop an understanding of customers' needs and take actions to ensure that such needs are met.EstimateNo public source pins this saving. It is an estimate of the method. | 10% | 28% | +2.8 |
Direct availability and allocation of materials, supplies, and finished products.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 28% | +2.5 |
Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Protect and control proprietary materials.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Explain proposed solutions to customers, management, or other interested parties through written proposals and oral presentations.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 22% | +1.1 |
Manage subcontractor activities, reviewing proposals, developing performance specifications, and serving as liaisons between subcontractors and organizations.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Perform managerial duties such as hiring and training employees and overseeing facility needs or requirements.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 40% | 28% | +11.2 |
| Total | 100% | 28% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- multimodal transport logistics
- markets for modes of transport
- comply with railway safety standards
- resolve shipment issues
- track shipments
- use different communication channels
- handle shipment risks
- negotiate logistics services
- analyse transportation costs
- apply transportation management concepts
Sources for this job· O*NET 13-1081.00· ESCO/ISCO 4323
IS WORK OVER?
Customer support agent
36%
#15 / 103
View rankingCustomer support agent
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source pins this saving. It is an estimate of the method. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222