Automation index
How much of a Office manager’s job can AI already do?
An office inventory comes earlier. The house working without running out of paper do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Office manager
27%
AI can already do 27% of this job.
#169 / 623
View rankingOffice manager
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Vendors, contracts and the inventory.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 48% | +8.6 |
Facilities, the air-con and the one who is late.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 40% | +6.4 |
Onboarding, keys and the desk.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Budget, the extra and not overspending.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
Management, the surprise and not leaving the office dark.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 14% | +2.5 |
That it works, and not running out of paper.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 12% | +1.9 |
| Total | 100% | 27% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- office inventory
- facilities
- onboarding
- vendor contracts
- keys
- desks
- office budget
- air-con
Sources for this job· O*NET 11-3012.00· ESCO/ISCO 1219
IS WORK OVER?
Customer support agent
36%
#15 / 623
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222