Automation index
How much of a Postal worker’s job can AI already do?
A round and a postcode come earlier. Five floors up and handing it over do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Postal worker
18%
AI can already do 18% of this job.
#568 / 643
View rankingPostal worker
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Sort, rounds and postcodes.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 32% | +5.1 |
Deliver, climb and hand over.EstimateNo public source provides a precise figure. This is our estimate. | 24% | 8% | +1.9 |
Notices, recorded items and collections.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 18% | +2.9 |
Neighbours, dogs and porters.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Moped, trolley and weather.EstimateNo public source provides a precise figure. This is our estimate. | 14% | 16% | +2.2 |
Not losing a parcel or recorded mail.EstimateNo public source provides a precise figure. This is our estimate. | 14% | 14% | +2 |
| Total | 100% | 18% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- Sort, rounds and postcodes
- Deliver, climb and hand over
- Notices, recorded items and collections
- Neighbours, dogs and porters
- Moped, trolley and weather
- Not losing a parcel or recorded mail
- cartero
- cartera
- postal worker
Sources for this job· O*NET 43-5052.00· ESCO/ISCO 4412
IS WORK OVER?
Customer support agent
36%
#15 / 643
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222