Automation index
How much of a Probation officer’s job can AI already do?
A reporting calendar comes earlier. Stopping reoffending and calling it when it turns do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Probation officer
24%
AI can already do 24% of this job.
#261 / 633
View rankingProbation officer
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
The order plan, reporting and the conditions.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 40% | +6.4 |
Visit, interview and what they do not say.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 14% | +2.5 |
Reports to the judge and the breach.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 32% | +5.1 |
Network, work and the resource that is not there.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 28% | +4.5 |
The victim, the offender and not mixing roles.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 18% | +3.2 |
Call it in time, and not dressing the follow-up.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 14% | +2.2 |
| Total | 100% | 24% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- probation
- order plan
- reports to the judge
- breach of conditions
- follow-up visits
- sentence conditions
- reoffending
- periodic reporting
Sources for this job· O*NET 21-1092.00· ESCO/ISCO 2635
IS WORK OVER?
Customer support agent
36%
#15 / 633
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222