Automation index
Can AI do the work of a Procurement specialist?
Today an AI can already classify, reconcile, and prep a first close. The final call, and what goes to the tax office, still has a name on it.
It measures how much work time can already be saved, not who will lose their job.
Task comparison
IS WORK OVER?
Procurement specialist
34%
AI or a robot can already do 34% of this job.
#20 / 103
View rankingProcurement specialist
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Purchase the highest quality merchandise at the lowest possible price and in correct amounts.EstimateNo public source pins this saving. It is an estimate of the method. | 14% | 28% | +3.9 |
Monitor and follow applicable laws and regulations.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 28% | +3.6 |
Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services.EstimateNo public source pins this saving. It is an estimate of the method. | 12% | 28% | +3.4 |
Maintain and review computerized or manual records of purchased items, costs, deliveries, product performance, and inventories.EstimateNo public source pins this saving. It is an estimate of the method. | 10% | 55% | +5.5 |
Analyze price proposals, financial reports, and other data and information to determine reasonable prices.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 55% | +5 |
Arrange the payment of duty and freight charges.EstimateNo public source pins this saving. It is an estimate of the method. | 8% | 28% | +2.2 |
Write and review product specifications, maintaining a working technical knowledge of the goods or services to be purchased.EstimateNo public source pins this saving. It is an estimate of the method. | 5% | 28% | +1.4 |
Research and evaluate suppliers, based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's reputation and history.EstimateNo public source pins this saving. It is an estimate of the method. | 4% | 48% | +1.9 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 25% | 28% | +7 |
| Total | 100% | 34% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- types of coffee beans
- coffee grinding levels
- food and beverage industry
- coffee characteristics
- examine green coffee beans
- apply HACCP
- conduct extensive international travel
- analyse consumer buying trends
- negotiate price
- evaluate coffee characteristics
Sources for this job· O*NET 13-1023.00· ESCO/ISCO 3323
IS WORK OVER?
Customer support agent
36%
#15 / 103
View rankingCustomer support agent
Where the time goes
Score = Σ (weight × saving). Weight is our estimate from frequency, not a time share published by O*NET. Saving is separate.
Weights are our estimate from O*NET frequency (FT). O*NET does not publish % of the week.
| Task | Share | AI | Adds |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source pins this saving. It is an estimate of the method. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source pins this saving. It is an estimate of the method. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source pins this saving. It is an estimate of the method. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source pins this saving. It is an estimate of the method. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source pins this saving. It is an estimate of the method. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source pins this saving. It is an estimate of the method. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source pins this saving. It is an estimate of the method. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled week 100% · Public evidence 0% · Estimate 100% · Confidence: Low
Skills this job uses
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222