IS WORK OVER?

Automation index

How much of a Psychologist’s job can AI already do?

Today an AI can already prep materials, sort notes, and write a first summary. The class, the source, and the patient still need someone in the room.

This percentage does not predict how many people will lose their jobs.

Task comparison

Psychologist

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Document patient information including session notes, progress notes, recommendations, and treatment plans.
Estimate

No public source provides a precise figure. This is our estimate.

9%12%+1.1
Use a variety of treatment methods, such as psychotherapy, hypnosis, behavior modification, stress reduction therapy, psychodrama, or play therapy.
Estimate

No public source provides a precise figure. This is our estimate.

8%28%+2.2
Counsel individuals, groups, or families to help them understand problems, deal with crisis situations, define goals, and develop realistic action plans.
Estimate

No public source provides a precise figure. This is our estimate.

7%22%+1.5
Interact with clients to assist them in gaining insight, defining goals, and planning action to achieve effective personal, social, educational, or vocational development and adjustment.
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Collect information about individuals or clients, using interviews, case histories, observational techniques, and other assessment methods.
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Write reports on clients and maintain required paperwork.
Estimate

No public source provides a precise figure. This is our estimate.

6%55%+3.3
Conduct assessments of patients' risk for harm to self or others.
Estimate

No public source provides a precise figure. This is our estimate.

5%12%+0.6
Identify psychological, emotional, or behavioral issues and diagnose disorders, using information obtained from interviews, tests, records, or reference materials.
Estimate

No public source provides a precise figure. This is our estimate.

5%55%+2.8
Other less frequent tasks (weight estimated from frequency).
Estimate

No public source provides a precise figure. This is our estimate.

48%28%+13.4
Total100%28%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • psychological counselling methods
  • school psychology
  • developmental psychology
  • crisis intervention
  • adolescent psychological development
  • psychology
  • consult student's support system
  • monitor student's behaviour
  • liaise with educational support staff
  • apply crisis intervention

Sources for this job· O*NET 19-3033.00· ESCO/ISCO 2634

Customer support agent

Where the time goes

Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.

The time saving for each task is estimated separately.

TaskShareAIPoints
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Estimate

No public source provides a precise figure. This is our estimate.

17%28%+4.8
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Estimate

No public source provides a precise figure. This is our estimate.

15%55%+8.3
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Estimate

No public source provides a precise figure. This is our estimate.

13%55%+7.2
Check to ensure that appropriate changes were made to resolve customers' problems.
Estimate

No public source provides a precise figure. This is our estimate.

11%28%+3.1
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Estimate

No public source provides a precise figure. This is our estimate.

11%28%+3.1
Solicit sales of new or additional services or products.
Estimate

No public source provides a precise figure. This is our estimate.

11%28%+3.1
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Estimate

No public source provides a precise figure. This is our estimate.

9%28%+2.5
Refer unresolved customer grievances to designated departments for further investigation.
Estimate

No public source provides a precise figure. This is our estimate.

7%28%+2
Other less frequent tasks (weight estimated from frequency).
Estimate

No public source provides a precise figure. This is our estimate.

6%28%+1.7
Total100%36%

Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low

Skills and activities

  • customer insight
  • characteristics of products
  • customer service
  • guarantee customer satisfaction
  • communicate with customers
  • use databases
  • answer incoming calls
  • keep records of customer interaction
  • perform customer management
  • collect customer data

Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222

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