Automation index
How much of a SAP specialist’s job can AI already do?
A customising and a report come earlier. Payroll coming out on the 30th does not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
SAP specialist
25%
AI can already do 25% of this job.
#224 / 633
View rankingSAP specialist
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Customising, specs and module tests.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 48% | +8.6 |
Integrations, IDocs and interface faults.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 32% | +5.1 |
Key user, training and resistance.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 22% | +3.5 |
Go-lives and windows.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 18% | +2.9 |
Documentation, authorisations and audit.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 16% | +2.9 |
Not leaving a company unable to invoice.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 14% | +2.2 |
| Total | 100% | 25% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- Customising, specs and module tests
- Integrations, IDocs and interface faults
- Key user, training and resistance
- Go-lives and windows
- Documentation, authorisations and audit
- Not leaving a company unable to invoice
- especialista sap
- consultor sap
- erp specialist
Sources for this job· O*NET 15-1211.00· ESCO/ISCO 2511
IS WORK OVER?
Customer support agent
36%
#15 / 633
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222