Automation index
How much of a Secretary’s job can AI already do?
Minutes and a diary come earlier. Knowing what is not said, who gets in, and when to interrupt do not.
This percentage does not predict how many people will lose their jobs.
Task comparison
IS WORK OVER?
Secretary
28%
AI can already do 28% of this job.
#118 / 623
View rankingSecretary
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Minutes, mail and template documents.EstimateNo public source provides a precise figure. This is our estimate. | 22% | 48% | +10.6 |
Diary, travel and expenses.EstimateNo public source provides a precise figure. This is our estimate. | 18% | 42% | +7.6 |
Filter calls and visitors.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 18% | +2.9 |
Anticipate the boss and the conflict.EstimateNo public source provides a precise figure. This is our estimate. | 16% | 15% | +2.4 |
Confidentiality and internal protocol.EstimateNo public source provides a precise figure. This is our estimate. | 14% | 16% | +2.2 |
Board, clients and the team.EstimateNo public source provides a precise figure. This is our estimate. | 14% | 18% | +2.5 |
| Total | 100% | 28% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- Minutes, mail and template documents
- Diary, travel and expenses
- Filter calls and visitors
- Anticipate the boss and the conflict
- Confidentiality and internal protocol
- Board, clients and the team
- secretario
- secretaria
- secretary
- asistente administrativo senior
Sources for this job· O*NET 43-6011.00· ESCO/ISCO 3343
IS WORK OVER?
Customer support agent
36%
#15 / 623
View rankingCustomer support agent
Where the time goes
Task weights are our estimates based on O*NET frequency data, not time shares published by O*NET.
The time saving for each task is estimated separately.
| Task | Share | AI | Points |
|---|---|---|---|
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.EstimateNo public source provides a precise figure. This is our estimate. | 17% | 28% | +4.8 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.EstimateNo public source provides a precise figure. This is our estimate. | 15% | 55% | +8.3 |
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.EstimateNo public source provides a precise figure. This is our estimate. | 13% | 55% | +7.2 |
Check to ensure that appropriate changes were made to resolve customers' problems.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Solicit sales of new or additional services or products.EstimateNo public source provides a precise figure. This is our estimate. | 11% | 28% | +3.1 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.EstimateNo public source provides a precise figure. This is our estimate. | 9% | 28% | +2.5 |
Refer unresolved customer grievances to designated departments for further investigation.EstimateNo public source provides a precise figure. This is our estimate. | 7% | 28% | +2 |
Other less frequent tasks (weight estimated from frequency).EstimateNo public source provides a precise figure. This is our estimate. | 6% | 28% | +1.7 |
| Total | 100% | 36% |
Modelled workweek: 100% · Public evidence: 0% · Estimate: 100% · Confidence: Low
Skills and activities
- customer insight
- characteristics of products
- customer service
- guarantee customer satisfaction
- communicate with customers
- use databases
- answer incoming calls
- keep records of customer interaction
- perform customer management
- collect customer data
Sources for this job· O*NET 43-4051.00· ESCO/ISCO 4222